Support Over Christmas

At Carers Bucks we understand that the Christmas and New Year period can present additional challenges for carers and we want to ensure that you have access to the information and support that you may need in the coming weeks.

We would encourage you to check that your Carers Emergency Plan is up to date and that you have your Carers Emergency Card stored safely in a purse or wallet. If you have not yet filled in a Carers Emergency Plan, see our Planning for an Emergency page where you can find an Emergency Plan template and also our “Being Prepared for an Emergency” document.

Emergency Contact Information:

  • Buckinghamshire Council:
    • 01296 383204 (office hours)
    • 0800 999 7677 (out-of-hours)
  • Buckinghamshire Council’s Children and Families Team:
    • 01296 383 962 between 9am–5.30pm Monday to Thursday, 9am–5pm Friday
    • 0800 999 7677 before 9am, after 5.30pm (5pm on a Friday) or at weekends (Emergency Duty Team)
  • Medical emergencies, call 999
  • Non-urgent health issues, call the NHS Helpline on 111
  • Non-urgent police, call 101
  • Samaritans, call 116 123 (A free, confidential support service available 24/7)
  • The Silver Line Helpline, call 0800 4 70 80 90 (A free, confidential telephone service available 24/7 for older people. They provide friendship, conversation and support)
  • Childline on 0800 1111 (Free, confidential support for children under 19 years, available any time, day or night). Please note, on 26th, 28th, and 29th December you won’t be able to speak to their counsellors online or on the phone from 11pm–7.15am while Childline make some important improvements to their service. You’ll still be able to send them a message and get support on their website. Childline counsellors will still be there to support you at any other time you need them.

Carers Bucks Festive Period Opening Times:

We will be closed from 4.30pm on 24th December – 26th December.

Our phone lines will be open from 10am – 2pm on 27th, 30th & 31st December.

We will be closed on 1st January 2025 and will reopen at 9am on 2nd January 2025.