Frequently Asked Questions

Frequently Asked Questions

From young carers and parents:

When we receive a referral we come out to visit you and then we ask you about what activities/hobbies/clubs you already attend. Some young carers do lots of activities and some are unable to do any for different reasons, so we try and offer the activities to the children who are not getting out much and are isolated because of their caring responsibilities.

Our activities and events are free which can make them very popular. As a charity, we fundraise to get the money to run events and activities, so we need to ensure that attendance is confirmed. 

We send out emails or texts about upcoming events so please make sure you always update us with your correct email address and mobile number. We would also appreciate you letting us know whether you can or cannot attend an event. We are open Monday- Thursday 9am – 5pm and Friday 9am – 4.30pm if you ever need to give as a call.

We can only include young carers in our events and activities. If you want to come along to any events or activities and do not know anyone, we will look after you and introduce you to some new friends.

When we meet with you for the assessment we talk about your child’s needs and the kind of support we offer such as one-to-one emotional support, offering information about the person’s condition they are caring for, small targeted workshops, signposting to other services and school support and advocacy.

If you have a question that is not answered in the above, please contact us on 0300 777 2722 or email us.

I am a young carer